Frequently Asked Questions (FAQs)

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Frequently Asked Questions (FAQs) 2017-05-22T14:59:56+00:00

Do you have distributors in the United States? 2014-02-21T15:37:54+00:00

No, we do not have “stocking” distributors in the U.S. You or your preferred vendor can purchase directly from Spanwell.

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Do you have distributors in Canada? 2015-11-10T14:51:07+00:00

Yes, our non-stocking distributors in Canada include:
Acklands-Grainger
Fastenal of Canada
Graybar Canada
GMCS, G. Moss Consulting & Sales, Dartmouth, NS
Safety West Inc., Edmonton, AB
Scope Industrial, Torbay, NL

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How do you ship to Canada? 2014-02-21T15:32:19+00:00

Small orders are shipped to Canada via UPS, United Parcel Service. Larger, palletized orders are shipped LTL truck freight.

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Do you accept international orders beyond the U.S. and Canada? 2014-02-21T15:31:25+00:00

Yes. Your order must be placed by contacting our sales department by email, phone or fax. Currently, our website does not accept international orders beyond Canada.

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Do you ship beyond the US and Canada? 2014-02-21T15:30:44+00:00

Yes. We ship products just about anywhere in the world. Our sales department can assist you in arranging the best solution for shipping international orders, large or small.

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Can S Hooks be purchased individually? 2014-02-21T15:29:33+00:00

Yes. They can be purchased individually; however, the best price is in a boxed quantity of 25.

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Do you ship FedEx? 2014-02-21T15:28:00+00:00

Yes, collect on your existing FedEx account to U.S. addresses only. Shipments designated FedEx collect are not available for same day shipping. We do not ship FedEx collect to Canada.

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What is the normal lead time for S Hook shipments? 2014-02-21T15:27:16+00:00

S Hooks generally ship same day as ordered if your order is received by Noon Mountain Time and you are using a credit card or have an existing net 30 account. Please allow additional lead time for Canadian and International orders.

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What is the normal lead time for Air Tools? 2014-02-21T15:26:24+00:00

Air Tools will typically ship within four business days from the receipt of your order provided you are purchasing with a credit card or have an existing net 30 account.

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What are your business hours? 2014-02-21T15:25:10+00:00

Business hours are Monday thru Friday, 8:00AM to 4:30PM MST. Closed weekends and holidays.

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How can I set up a net 30 account? 2014-02-21T15:23:25+00:00

Submit a credit application by fax or contact our sales department.

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